UPOU, Concentrix to launch Massive Open Online Course on Contact Center Services
superadmin2023-04-27T13:45:01+08:00In response to the current challenges, the Ugnayan ng Pahinungód of the University of the Philippines Open University (UPOU) in partnership with Concentrix, a leading global provider of customer experience (CX) solutions and technology and the largest private employer in the Philippines, will be launching a Massive Open Online Course (MOOC) titled "Introductory Course on Contact Center Services". This course focuses on developing effective online communication skills that will provide competitive skills and knowledge for ICT-enabled and contact services-related jobs. This academe-industry partnership aims to capacitate various sectors such as persons with disabilities (PWDs), out-of-school youth (OSY), indigenous people (IPs), [...]