Introductory Course on Contact Center Services

The University of the Philippines Open University (UPOU) Ugnayan ng Pahinungód and Concentrix Philippines will launch the Massive Open Online Course (MOOC) titled  Introductory Course on Contact Center Services on 1 May 2021. This free online course focuses on developing effective online communication skills that will provide competitive skills and knowledge for ICT-enabled and contact services-related jobs. It will also provide participants an overview of the Business Process Outsourcing (BPO) industry covering basic and fundamental knowledge about contact center services.  This online course was developed collaboratively by the Ugnayan ng Pahinungod UPOU volunteers and Concentrix Philippines, a leading global provider [...]