UPOU conducts Second Run of Introductory Course on Contact Center Services

The University of the Philippines Open University (UPOU) Ugnayan ng Pahinungod and Concentrix Philippines conducted the second run of the Massive Open Online Course (MOOC) in Introductory Course on Contact Center Services. The course ran from 12 June until 12 July 2021. 

The free online course focused on developing effective online communication skills that will provide competitive skills and knowledge for ICT-enabled and contact services-related jobs. It also provided participants an overview of the Business Process Outsourcing (BPO) industry covering basic and fundamental knowledge about contact center services. 

The course had a total of 258 enrollees, with twenty-five volunteers who served as course coordinators for this offering. The volunteers were grouped into teams with 3-4 members each. Their tasks are to engage the participants, monitor the submissions and assess the course requirements.

At the end of the course, participants  have the option to submit an application for employment  to Concentrix Philippines. This adheres to the goal of this partnership to provide employment opportunities to the participants.

The third offering of the course will be from 13 September to 8 October 2021. For inquiries, email [email protected]

Sustainable Development Goals

Written by Phoebe May Apostol with a report from Ugnayan ng Pahinungod UPOU

Edited by Anna Cañas-Llamas

#UPOpenUniversity

📢 NOW OPENThe MOOC "𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴 𝗶𝗻 𝗢𝗽𝗲𝗻 𝗗𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝗲𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 (𝗢𝗗𝗲𝗟)" is being offered for the second time, running from 7 July to 1 August 2025.Ready to lead and innovate in ODeL? This free online course will discuss the recent global developments and their implications to higher education, and ODeL as a system.🗓️ Start learning today—at your own pace, anytime, anywhere!✅ Existing MODeL users can self-enroll today!✅ New to MODeL? Here's how to join:1. Go to model.upou.edu.ph/ 2. Click “LOG IN” to create a new account.3. Fill out the form with your details. (𝘗𝘭𝘦𝘢𝘴𝘦 𝘮𝘢𝘬𝘦 𝘴𝘶𝘳𝘦 𝘵𝘩𝘢𝘵 𝘺𝘰𝘶𝘳 𝘪𝘯𝘥𝘪𝘤𝘢𝘵𝘦𝘥 𝘦𝘮𝘢𝘪𝘭 𝘩𝘢𝘴 𝘦𝘯𝘰𝘶𝘨𝘩 𝘴𝘵𝘰𝘳𝘢𝘨𝘦 𝘵𝘰 𝘳𝘦𝘤𝘦𝘪𝘷𝘦 𝘮𝘦𝘴𝘴𝘢𝘨𝘦𝘴.)4. Check your email account to see your confirmation link. (𝘋𝘶𝘦 𝘵𝘰 𝘵𝘩𝘦 𝘵𝘳𝘢𝘧𝘧𝘪𝘤 𝘰𝘧 𝘶𝘴𝘦𝘳𝘴, 𝘬𝘪𝘯𝘥𝘭𝘺 𝘦𝘹𝘱𝘦𝘤𝘵 𝘴𝘰𝘮𝘦 𝘥𝘦𝘭𝘢𝘺𝘴 𝘰𝘧 𝘶𝘱 𝘵𝘰 3 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘥𝘢𝘺𝘴.)5. Confirm and log in.6. Browse through our website homepage, and select the course you want to enroll in. (𝘚𝘦𝘭𝘧-𝘦𝘯𝘳𝘰𝘭𝘭𝘮𝘦𝘯𝘵 𝘶𝘴𝘶𝘢𝘭𝘭𝘺 𝘴𝘵𝘢𝘳𝘵𝘴 𝘵𝘸𝘰 𝘸𝘦𝘦𝘬𝘴 𝘣𝘦𝘧𝘰𝘳𝘦 𝘵𝘩𝘦 𝘴𝘵𝘢𝘳𝘵 𝘰𝘧 𝘵𝘩𝘦 𝘤𝘰𝘶𝘳𝘴𝘦.)⚠️ Important reminder that we no longer use Google Forms for registration. Please be guided accordingly and follow the steps above for self-registration. Need help? Chat with "Openg" on model.upou.edu.ph.Don’t miss this opportunity to learn anytime, anywhere—enroll today and be part of the future of education!#UPOUMODeL #UPOpenUniversity #MOOCs #elearning #UniversityOfTheFuture #SDG4 #SDG9 #UPOUSDG4 #UPOUSDG9 #upoupublicservice📢 NOW OPENThe MOOC "𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴 𝗶𝗻 𝗢𝗽𝗲𝗻 𝗗𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝗲𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 (𝗢𝗗𝗲𝗟)" is being offered for the second time, running from 7 July to 1 August 2025.Ready to lead and innovate in ODeL? This free online course will discuss the recent global developments and their implications to higher education, and ODeL as a system.🗓️ Start learning today—at your own pace, anytime, anywhere!✅ Existing MODeL users can self-enroll today!✅ New to MODeL? Here's how to join:1. Go to model.upou.edu.ph/ 2. Click “LOG IN” to create a new account.3. Fill out the form with your details. (𝘗𝘭𝘦𝘢𝘴𝘦 𝘮𝘢𝘬𝘦 𝘴𝘶𝘳𝘦 𝘵𝘩𝘢𝘵 𝘺𝘰𝘶𝘳 𝘪𝘯𝘥𝘪𝘤𝘢𝘵𝘦𝘥 𝘦𝘮𝘢𝘪𝘭 𝘩𝘢𝘴 𝘦𝘯𝘰𝘶𝘨𝘩 𝘴𝘵𝘰𝘳𝘢𝘨𝘦 𝘵𝘰 𝘳𝘦𝘤𝘦𝘪𝘷𝘦 𝘮𝘦𝘴𝘴𝘢𝘨𝘦𝘴.)4. Check your email account to see your confirmation link. (𝘋𝘶𝘦 𝘵𝘰 𝘵𝘩𝘦 𝘵𝘳𝘢𝘧𝘧𝘪𝘤 𝘰𝘧 𝘶𝘴𝘦𝘳𝘴, 𝘬𝘪𝘯𝘥𝘭𝘺 𝘦𝘹𝘱𝘦𝘤𝘵 𝘴𝘰𝘮𝘦 𝘥𝘦𝘭𝘢𝘺𝘴 𝘰𝘧 𝘶𝘱 𝘵𝘰 3 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘥𝘢𝘺𝘴.)5. Confirm and log in.6. Browse through our website homepage, and select the course you want to enroll in. (𝘚𝘦𝘭𝘧-𝘦𝘯𝘳𝘰𝘭𝘭𝘮𝘦𝘯𝘵 𝘶𝘴𝘶𝘢𝘭𝘭𝘺 𝘴𝘵𝘢𝘳𝘵𝘴 𝘵𝘸𝘰 𝘸𝘦𝘦𝘬𝘴 𝘣𝘦𝘧𝘰𝘳𝘦 𝘵𝘩𝘦 𝘴𝘵𝘢𝘳𝘵 𝘰𝘧 𝘵𝘩𝘦 𝘤𝘰𝘶𝘳𝘴𝘦.)⚠️ Important reminder that we no longer use Google Forms for registration. Please be guided accordingly and follow the steps above for self-registration. Need help? Chat with "Openg" on model.upou.edu.ph.Don’t miss this opportunity to learn anytime, anywhere—enroll today and be part of the future of education!#UPOUMODeL #UPOpenUniversity #MOOCs #elearning #UniversityOfTheFuture #SDG4 #SDG9 #UPOUSDG4 #UPOUSDG9 #upoupublicservice ... See MoreSee Less
View on Facebook
Twitter feed is not available at the moment.